Special Treatment for Bishop Bactol

BILECOs letter of apology to Msgr Bactol

October 16, 20068:30 a.m.
MOST REV. FILOMENO G. BACTOL Bishop,
Diocese of Naval Naval, Biliran

Dear Monsignor Bactol:
We deeply regret the occurrence of the 1 hour and 20 minutes power outage last night due to busted sub-station protections attributable mainly to an equipment failure particularly the tripping off of a 25 KVA distribution transformer connected to our primary distribution line in Biliran Poblacion, Biliran, Biliran.

Said incident have affected the entire Feeder 1 (Biliran-Naval-Almeria-Kawayan-Culaba Backbone Line). For the immediate restoration of power services in the entire feeder, our Technical Services Department (TSD) have immediately dispatched two crews from our main office to conduct isolation of the affected transformer before conducting manual closing of our medium voltage protection at the Biliran 5 MVA Power Sub-Station.Our apologies for the inconvenience brought about by said incident.

Truly yours,(Sgd)
MARLON B. ROA
General Manager


BiliranIsland.com Newbie

Join Date: Jul 2006
Location: Bahrain
Posts: 1

Customer first!
(Hope to be applied to everybody though)
Nice gesture from Bileco management.
I wish, though, nga this kind of concern for Msgr Bactol (as a customer) will be applied to everybody. I mean and I hope, should such power blackouts happen they should endeavor to restore the service and at the same time reach out to their customers (perhaps through the brgy captains, for example) to express their concern against service failure. They do it to Msgr Bactol might as well do it to everybody.